Frequently Asked Questions

Please reach us at jessica@medicalenglishcoaghing.com if you cannot find an answer to your question.

Who is this coaching for?

This coaching is designed for healthcare professionals and students (doctors, specialists, nurses and more) who want to improve their English for real clinical situations, OET preparation, or working abroad.

What level of English do I need?

Most students are intermediate to advance (B2-C1). You don't need perfect English, but you should be able to communicate clearly in everyday situations and we can build from there.

Will i get to speak alot during sessions?

Yes, you'll be speaking most of the time (around 70%) so you can build confidence and fluency.

how often are sessions

Most students choose 1-2 sessions per week, depending on their goals and timeline.

How long are the sessions?

Sessions are 50 minutes.

Do you offer flexible scheduling?

Yes, we'll coordinate times that work for your schedule and time zone.

What credentials do you have?

I hold an active RN license, CCRN (critical care certification), BSN (bachelors degree), WFR (wilderness first responder), OET teaching certificate, and 120 hour TESOL.

How do payments work?

Payment is made upfront through the website. After booking, we'll schedule your sessions together.

Will this help me work in another country?

Yes, the coaching is designed to help you communicate clearly and confidently in real healthcare environments abroad.

do you offer group classes?

yes, small group sessions (3-5 students) are available at a lower cost per person. The participants of the group must be procured by the students.

what is your cancellation and rescheduling policy?

Sessions can be rescheduled with at least 24 hours notice. Changes made within 24 hours or missed sessions may be charged in full.

For full details, please review the policy before booking.

terms and conditions

Medical English Coaching (MEC) – Terms & Conditions

1. Services Provided

Medical English Coaching (MEC) offers English language coaching for healthcare professionals, including but not limited to:

1:1 coaching sessions
Group coaching sessions
OET (Occupational English Test) preparation
Writing review services
All services are educational in nature and do not guarantee specific exam scores or outcomes.

2. Booking & Payment

All sessions and packages must be paid in full prior to scheduling.
Payments are processed securely through the website.
After purchase, scheduling will be arranged directly with the client.

3. Scheduling

Session frequency (e.g., 1–3 sessions per week) will be agreed upon after booking.
Clients are responsible for attending sessions at the scheduled time.
Sessions begin and end on time, regardless of late arrival.

4. Rescheduling & Cancellation Policy

Clients may reschedule a session with at least 24 hours’ notice.
Sessions canceled or missed with less than 24 hours’ notice will be forfeited and not refunded.
Repeated late cancellations may result in termination of services at the discretion of MEC.

5. Refund Policy

All purchases are non-refundable.
Exceptions may be considered in rare circumstances at MEC’s discretion.

6. Client Responsibilities

Clients agree to:

Participate actively in sessions
Complete any assigned practice work
Maintain professional and respectful communication
MEC is not responsible for lack of progress due to missed sessions or lack of participation.

7. OET Coaching Disclaimer

While MEC provides targeted preparation strategies and feedback:
No guarantee is made regarding passing scores or test outcomes
Results depend on individual effort, starting level, and consistency

8. Communication & Support

Enrolled clients may receive limited support between sessions (e.g., WhatsApp/email)
Response times may vary

9. Intellectual Property

All materials provided (notes, lesson content, practice materials) are for personal use only and may not be:

Shared
Reproduced
Distributed

10. Confidentiality

All client information and session content will remain confidential.

11. Right to Refuse Service

MEC reserves the right to refuse or discontinue services if a client:

Violates these terms
Engages in inappropriate or disrespectful behavior

12. Modifications

MEC reserves the right to update these Terms & Conditions at any time. Continued use of services constitutes acceptance of any changes.

Frequently Asked Questions

terms and conditions

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